FAQ's
If you cannot find an answer to your questions send an email to slenzen@shopdei.com or call (402) 435-0110.
| Q | Closed-Captioned: Are your products closed-captioned? |
| A | Many of the products DEI offers are closed-captioned. Each product has a description that should provide this information. |
| Q | Email address: Will my email address by shared with anyone? |
| A | No. The email address you provide when ordering from the website will be used only for order confirmation. DEI will not share your information with anyone and does NOT sell customer information to other parties. |
| Q | International shipments: Do you ship internationally? |
| A | DEI ships world wide using U.S Mail or courier such as FEDX, UPS or DHS. |
| Q | "On Approval" or Previews: Can I get a product for review prior to making a decision to purchase it? |
| A | We are not able to send products out "for preview". However, if you are not satisfied with your purchase for any reason, return it within 30 days with a brief explanation. DEI will replace it with a more appropriate product or issue a refund according to your instructions. If we provide an alternate product, any difference in pricing will be taken care of as agreed. |
| Q | Marc Records: Is Marc Records and Shelf Processing Available? |
| A | Yes, Marc Records and shelf ready processing are available for most products distributed by DEI. Marc4Media provides the service on a fee basis. You can request service directly from Marc4Media at www.marc4media.com or by adding this service to your shopping cart and completing the PDF form provided on the product description page. |
| Q | Order confirmation: How will my order be confirmed and what type of receipt will I get? |
| A | Orders submitted through the website (shopping cart) will receive an email confirmation. In addition, orders submitted using a purchase order will receive an invoice from DEI at the time the merchandise is shipped. For credit cards orders, the credit card statement will show the name Destination Education, Inc. Orders submitted by fax or telephone will receive a hard copy receipt from DEI in the form of a packing slip with the merchandise and an invoice. If paid by credit card, the invoice will include this information. |
| Q | Order delivery: How will my order be shipped and when? |
| A | Orders will be shipped by "best method" which will normally be US Mail. Orders should arrive within five business days from the time they are placed. |
| Q | Ordering options: Do I have to order online through the website? |
| A | No. Orders may be submitted by telephone - (402) 435-0110. We will need your payment information at the time of ordering whether it is a Purchase Order number or credit card information. |
| Q | Payment options: What forms of payment do you accept? |
| A | Schools, libraries and other educational institutions may process a Purchase Order and pay from an invoice issued by DEI. Payment terms are net 30 days from date of the invoice. DEI accepts Visa, MasterCard, Discover, American Express and PayPal. These payments are processed using PayPal which provides total security of your information. DEI will not maintain your credit card information. |
| Q | Quotations: Can I get a quotation or special pricing for large orders? |
| A | We are happy to work with you on price quotations and the possibility of discounts for large orders. Send an email to slenzen@shopdei.com or call (402) 435-0110 to discuss your needs. |
| Q | Returns: Can purchases be returned? |
| A | If you are not satisfied with your purchase for any reason, return it within 30 days with a brief explanation. DEI will replace it or issue a refund according to your instructions. Your only cost is return postage. |
| Q | Rights: What rights are granted with each product? |
| A | Most products include "life of tape" audiovisual, school district circulation and public performance rights. Other rights that may be included or available at additional cost are: unlimited circulation, close-circuit, broadcast/cablecast and digital/video-on-demand and will be noted on the product description page if included in the purchase price. Send Email to slenzen@shopdei.com or call (402) 435-0110 if you have a questions about rights. |
| Q | Sales tax: Do I need to pay sales tax? |
| A | Sales tax is only applicable to sales made in Nebraska, North Carolina and Texas. If a sales tax exemption number is provided for Nebraska or Texas then no sales tax will be collected. DEI is required by North Carolina to collect sales tax. |
| Q | Shipping and handling: How much is shipping and handling for US customers? |
| A | Add 7%, minimum of $5.00, to all orders for shipping and handling. DEI may at times offer free shipping as part of certain product promotions. |